Terms of Service

These Terms are issued by:

By using this website, sending an enquiry, or booking a service, you agree to the version of these Terms in effect at that time. If you do not agree, do not use the relevant website feature or service.

A service agreement may also include the booking description, price, payment and cancellation information shown before confirmation, the booking confirmation, and any terms agreed with you in writing. Specific written terms for a booking prevail over these general Terms if they conflict.

You must be at least 18 years old and have legal capacity to enter into the relevant agreement. Calm Minds™ does not currently accept bookings from minors. A service may be declined where it is not appropriate or legally permitted.

Calm Minds™ offers collaborative wellbeing and personal-development services, which may include hypnotherapy, hypnosis, regression work, Compassion Key™, and related practices described on the website or in a booking confirmation.

These services are not emergency services and are not a substitute for medical diagnosis, psychiatric care, or other regulated healthcare. Do not delay or discontinue professional care because of information on this website or participation in a session. If you believe you or another person is in immediate danger, contact the emergency services where you are located.

Information on the website is an invitation to enquire or book; it is not a guarantee that a particular service, practitioner, date, time, or format is available. You are responsible for checking the booking details and correcting errors before submission.

A booking becomes binding when it is accepted and confirmed electronically or in writing. An automated acknowledgement that merely confirms receipt of a request does not constitute acceptance unless it clearly states that the booking is confirmed.

Calm Minds™ may decline or propose changes to a booking where the requested service is unavailable, unsuitable, outside the permitted service area, or cannot be provided safely or lawfully.

The applicable price, currency, payment timing, taxes, and any package details will be shown during booking, stated in an invoice or offer, or otherwise agreed with you in writing before payment is due.

You must provide accurate billing information and use a payment method you are authorised to use. Payment processing may be provided by a third party under its own terms. If a payment is reversed, rejected, or overdue, a booking may be paused until the issue is resolved, subject to applicable law.

Payments are non-refundable. This applies to client cancellations, missed sessions, unused sessions and any unused portion of a package. The only exceptions are where a refund is required by applicable law, where Calm Minds™ cancels and cannot offer a suitable replacement, or where a different arrangement is expressly agreed with you in writing.

Cancelling, failing to attend, or choosing not to complete a service or package does not create a right to a refund. Any rescheduling deadline, cancellation charge, no-show rule or package-expiry period shown during booking, included in the confirmation, or agreed with you in writing also applies. These provisions do not limit any right that cannot lawfully be excluded.

Where EU or EEA distance-contract rules apply, a consumer may have a statutory 14-day right to withdraw from a service contract. If you expressly request that a service begin during that period, you may be required to pay for the part already provided. The right may end once the service has been fully performed with the consent and acknowledgement required by law.

Swiss law does not provide a general withdrawal right for every online purchase. Rights may differ in Canada and the United States by province, territory, state, service, and transaction. To exercise an applicable statutory right, contact legal@calmminds.ch.

You acknowledge and agree that:

• you will provide information that is accurate to the best of your knowledge and reasonably relevant to safe participation
• you will tell Calm Minds™ about a material change or concern before or during a session, including material changes in your health, medication, treatment, or wellbeing
• you will review the description of your booked program and the information about its intended purpose, material limitations, possible experiences, and available alternatives, and will ask for clarification if anything is unclear
• participation is voluntary; you may decline an exercise or request that a session be paused or stopped, and you will tell Sandra if anything feels uncomfortable
• you will not attend while driving, operating machinery, or under the influence of alcohol or recreational drugs
• Calm Minds™ does not provide medical or psychiatric diagnosis, regulated psychotherapy, or emergency care, and its services do not replace appropriate healthcare
• if you may harm yourself or another person, feel unable to remain safe, or require urgent medical or psychiatric help, you will contact the emergency services or an appropriate crisis service where you are located
• if your booked program includes hypnosis or regression work, images, impressions, narratives, or recollections experienced during it may be symbolic, incomplete, distorted, or inaccurate; they are not proof that an event occurred and should not be treated as verified historical fact or used as the sole basis for medical, legal, or significant personal decisions.

For an online session, you are responsible for using a suitable device, a stable connection, and a quiet, private, and safe location. Internet and platform interruptions can occur. If a disruption prevents a session from continuing, the parties will use reasonable efforts to reconnect or agree an appropriate next step.

Neither party may record a session unless this has been discussed in advance and separately agreed in writing.

The website, branding, written materials, exercises, graphics, recordings, and other content supplied by Calm Minds™ are protected by intellectual-property law or used with permission. Unless expressly stated otherwise, you receive a limited, personal, non-exclusive, non-transferable licence to use materials provided to you for your own non-commercial purposes.

You may not reproduce, publish, sell, license, distribute, modify, or commercially exploit this content without prior written permission, except where applicable law permits the use.

You must not:

• use the website unlawfully or fraudulently
• attempt to gain unauthorised access to a system or data
• introduce malware, interfere with security, or disrupt the service
• scrape, copy, reverse engineer, or systematically extract content except where law expressly permits it
• submit content that is unlawful, harmful, infringing, or unrelated to the client relationship
• impersonate another person or misrepresent your authority.

Booking, video conferencing, payment, website hosting, analytics, email, domain and DNS, and other functions may be provided through third-party services. Their own terms and privacy notices may apply. Calm Minds™ is not responsible for third-party content or services beyond the responsibility imposed by applicable law.

Personal data is handled as described in the Calm Minds™ Privacy Policy. Information shared in a client relationship will be treated confidentially, subject to applicable law, including where disclosure is legally required or there is a serious and immediate safety concern.

Individual experiences and outcomes vary. Testimonials and descriptions illustrate personal experiences or the intended nature of a service; they are not promises that you will achieve the same result. No specific or permanent result is guaranteed.

General website content is provided for information only and is not personalised medical, psychological, legal, financial, or other professional advice.

Reasonable efforts are made to keep website information accurate and services available, but uninterrupted or error-free access is not guaranteed. Content, features, providers, and service descriptions may be corrected, updated, suspended, or withdrawn where reasonably necessary. A confirmed booking will not be materially changed without notice and an appropriate remedy where required by law.

Each party remains responsible for loss it causes in accordance with applicable law. To the fullest extent permitted by law, Calm Minds™ is not liable for indirect or consequential loss that was not reasonably foreseeable when the relevant agreement was made, or for loss caused by information you did not disclose, your failure to follow reasonable safety instructions, or events outside reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct or gross negligence, death or personal injury where applicable, or non-waivable consumer rights.

Either party may end an ongoing service relationship in accordance with the applicable booking or package terms and mandatory law. Calm Minds™ may suspend or end a service where reasonably necessary because of non-payment, misuse, a safety concern, a serious breach of these Terms, or a legal or professional obligation.

Provisions that by their nature should continue, including payment obligations already incurred, confidentiality, intellectual property, liability, and dispute provisions, remain effective after termination.

These Terms and the agreements they govern are subject to Swiss law. This choice does not deprive a consumer of mandatory protections available under the law of their habitual residence, including where applicable in the EU or EEA, Canada, or the United States.

The parties should first try to resolve a concern directly and in good faith. Courts and other dispute forums are determined by applicable mandatory rules. Where no mandatory rule provides otherwise, the competent courts in the Canton of Nidwalden, Switzerland have jurisdiction.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision immediately is not a waiver of it. You may not transfer a service agreement without prior written consent. Calm Minds™ may transfer it as part of a lawful business reorganisation if this does not reduce your mandatory rights.

These Terms may be updated for future use of the website or future bookings. Material changes affecting an existing service agreement will be communicated where required and will not apply retrospectively without a valid legal basis or your agreement.

Questions or concerns may be sent to legal@calmminds.ch.